Contact Us

We get it, life happens and sometimes you can't make it to an event. As a small business, we depend on filling reserved spots and making sure you have high-quality experience every time you attend. If you need to cancel, please email hello@coastalalchemy.co as soon as possible. Applicable cancellation fees, refund, and credit policies for our offerings are noted below.

Cancellations & Refunds: 

In-Person Workshops: Tickets for in-person workshops are nonrefundable due to commitments with our partners and collaborators. Ticket transfers are subject to approval and dependent on the terms agreed upon with our vendors. Approval will be evaluated on a case-by-case basis. Cancellations made within 48 hours of the event or no-shows are not eligible for refunds, transfers, or credits.

Virtual Workshops: A full credit for a future session or refund less 5% service fee is available, if requested 24 hours prior to session time. Cancellations made within 24 hours of the session are nonrefundable.

Retreats: The deposit to hold your spot is nonrefundable. If a request for cancellation is received sixty (60) or more days prior to the start date of a retreat, a refund of the retreat minus a 10% service fee will be issued, or the full amount can be used as a credit for future retreats. Any cancelations within sixty (60) days are nonrefundable and nonexchangeable. To protect yourself further, we strongly encourage you to purchase travel insurance. 

Products: Unless the product purchased is defective, all sales are final. We do not accept returns, exchanges, or refunds on products once purchased. If your product is defective or damaged upon arrival, please contact us immediately at hello@coastalalchemy.co within 7 days of receiving your order. We will offer a replacement or issue a full refund for defective products that cannot be replaced.

Refund Method: 

If approved, refunds will be processed within 7-10 business days and issued to the original payment method.

Transfers: 

You may request to transfer your workshop ticket to another individual. Transfers are subject to approval and dependent on the terms agreed upon with our vendors. To request a transfer, please email hello@coastalalchemy.co with the new participant’s name and contact information at least 48 hours before the event. Approval will be evaluated on a case-by-case basis.

Account Credit Policy:

If you have canceled something in the past and have an account credit, you can use it like cash for any of Coastal Alchemy's offerings. Please email hello@coastalalchemy.co to apply account credit to the offering you'd like to attend. You are responsible for the difference between the credit amount and the new total.

This policy was last updated on December 20, 2024.